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We made it about 15 houses and then everyone was ready to head home. Not a bad run if you ask me ;-)
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Easier than doing updates on the family site...
ABC's "Dancing with the Stars" took last week's ratings top spot with its Monday edition, outstepping even the World Series' decisive Game 4.Who would have thunk it!
To whom this may concern,
On Sept 29, 2007 my family and I traveled from Costa Rica to Albuquerque. Upon reaching Albuquerque and opening our luggage we immediately noticed that our camcorder (Canon Elura-100) was missing - along with the video footage of my daughters first footsteps!! The camcorder case was no longer tucked in between the clothing where I packed it for protection. Instead it was lying on top with the zipper opened and the camcorder missing. This is not a question of a missing item, this is a question of a stolen item since the case was still in the bag, displaced and tampered with. In my mind this is clearly an American Airline issue. When I dropped the bag off at the ticket counter I trusted that American would respect and protect my baggage. Upon retrieval of my bag from AA, that trust was shattered. I have been a long-time AAdvantage member and so far your response in this issue has been terrible - something I did not expect for a frequent customer. I initially got routed to ABQ AA local baggage. They never picked up the phone and never responded to my messages. Finally after 4 days of being ignored, I called AAdvantage customer service and got routed to this email address. To be honest I have very little confidence in AA at this point and have serious doubts about your "customer service" policy. This is something that will definitely impact my carrier decision in the future.
Apparently this email eventually got somewhere because 2 weeks later I received a form letter from American which requires me to provide all sorts of documentation which I do not have with me (like the baggage tag, copy of the original receipt for all missing items). Oh, and I need to get it all to them within 45 days of the incident...uh, it has already been 3 weeks due to their slow asses. So basically we are SOL....camcorder lost...and more importantly....memories lost. So you can all officially thank American Airlines for the fact that you will never see Payton's first steps.